Refund & Return Policy

1. 30-Day Return Guarantee

At EverMent Commerce LLC, we stand behind the quality of every product distributed across our multi-brand e-commerce retail channels. We offer a transparent 30-day return window on eligible merchandise. You have 30 calendar days from the date carrier tracking confirms delivery of your order to request a return.

2. Return Eligibility Requirements

To qualify for a full refund or merchandise exchange, items must satisfy the following conditions:

• Merchandise must be unused, unwashed, and in the exact condition in which it was received.
• All original packaging, retail boxes, protective film, instruction booklets, and included accessories must be intact.
• The item must be accompanied by the original order confirmation number or invoice issued at checkout.
• Items received damaged, altered, or missing components due to consumer misuse will not qualify for return approval.

3. Step-by-Step Return Procedure

1. Submit Return Request: Contact our support desk at info@evermentcommerce.com within 30 days of package receipt. State your order number, item name, and brief reason for return.
2. Receive RMA Authorization: Our support team will review your request within 24–48 hours and provide a Return Merchandise Authorization (RMA) along with designated warehouse return address instructions.
3. Package and Dispatch: Safely pack the merchandise in sturdy shipping packaging with the RMA number clearly marked. Ship via a trackable carrier service (USPS, FedEx, UPS).
4. Inspection and Processing: Upon delivery at our fulfillment facility, our intake team inspects the returned merchandise within 2 business days.

4. Refund Issuance and Processing Times

Once your return is inspected and approved:

• An automated refund confirmation notification will be sent to your email address.
• A credit will automatically be applied to your original method of payment within 3–5 business days.
• Please note that depending on your financial institution or credit card provider, additional posting time (typically 2–5 banking days) may elapse before funds appear on your statement.

5. Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon arrival. If you receive an item that is defective, damaged in transit, or incorrect, please email info@evermentcommerce.com within 7 business days of delivery with clear photographs of the defect and outer package. We will furnish a prepaid replacement or issue an immediate 100% refund at zero cost to you.

6. Corporate Return Department Contact

For return assistance and RMA requests:
EverMent Commerce LLC - Returns Desk
117 S Lexington St, Ste 100, Harrisonville, MO 64701, USA
Email: info@evermentcommerce.com
Phone: +1 (302) 587-2279