Shipping Policy

1. Delivery Transit Window & Processing

EverMent Commerce LLC utilizes a synchronized multi-node domestic fulfillment arrangement to deliver consumer retail orders quickly and securely throughout the United States.

• Order Processing Time: All orders are verified, packed, and released for carrier collection within 1–2 business days (Monday through Friday, excluding federal holidays).
• Estimated Delivery Transit Time: Standard shipping transit takes 3–5 business days from the moment the carrier scans the parcel into their distribution network.

2. Carrier Logistics Network

To optimize transit efficiency and reliability, we partner with premier regional and national shipping carriers:

• USPS (United States Postal Service): Commercial Priority Mail and Ground Advantage for residential and P.O. Box deliveries.
• FedEx: FedEx Ground and Home Delivery for rapid domestic parcel routing.
• UPS: UPS Ground for secure, reliable high-frequency parcel distribution.
• DHL: DHL Express and eCommerce for expedited routing and cross-border delivery lanes.

3. Real-Time Tracking & Notifications

Every shipment is assigned a unique carrier tracking number upon label creation. As soon as the package is handed off to the logistics provider, an automated shipping confirmation email containing the tracking code and carrier portal link is dispatched to the customer's email address. Tracking scans typically update within 24 hours of dispatch.

4. Shipping Destinations and Surcharges

We ship to all 50 US States and primary US territories:

• Contiguous United States (Lower 48): Standard delivery transit of 3–5 business days.
• Alaska, Hawaii, and US Territories: Estimated delivery of 5–10 business days depending on carrier sea/air connections.
• APO / FPO / DPO Military Addresses: Dispatched via USPS with delivery transit dependent on military postal distribution timelines.

5. Address Accuracy and Verification

Customers are responsible for providing an accurate and deliverable shipping address at checkout. If you identify an address discrepancy, please contact our 24/7 support desk at info@evermentcommerce.com immediately. While we endeavor to amend address details prior to fulfillment release, orders once transferred to carriers cannot be altered.

6. Lost or Damaged Shipments

If your package status indicates "Delivered" but cannot be located, or if the package arrives visibly damaged, please notify our customer assistance desk within 7 calendar days at info@evermentcommerce.com. We will file an immediate carrier trace investigation and provide a prompt resolution, including free reshipment or refund.

7. Shipping Inquiries Contact

For inquiries regarding shipment status or logistics questions:
EverMent Commerce LLC - Logistics & Fulfillment
117 S Lexington St, Ste 100, Harrisonville, MO 64701, USA
Email: info@evermentcommerce.com
Phone: +1 (302) 587-2279